DMA Aftermarket Services Revenue Growth Analysis

Business intelligence is critically important for companies that offer aftermarket services. Insight into services performance helps them make better strategic decisions in areas such as services profitability, service growth opportunities, new service offerings development, services delivery performance and customer satisfaction levels.

DMA Aftermarket Services Revenue Growth is a turn-key managed analytic application built on our patented, cloud-based data integration and data warehousing platform. It integrates services data from multiple source systems and presents it to users over the web via interactive reporting dashboards and scorecards.

Insight and Action

• Gain visibility into services revenue and margin performance across regions, offerings, customers, segments, equipment types, service event types and contract types
• Identify opportunities to sell more and enter into longer service agreements
• Compare and gain insight into the adjusted margins accounting for global agreements, warranty expense, concessions, discounting, and regional differences
• Prioritize resources through Pareto analysis of top revenue growth drivers
• Optimize account team performance, customer communication and satisfaction with the DMA 360 Degree Customer Experience Map

Sample Reports and Scorecards

• Service Revenue and Margin Performance
• Account Visibility and Performance
• Service Contract Coverage
• Warranty Conversion Rate
• Services Growth Scorecard

Sample Metrics and Key Performance Indicators

• Services Revenue and Margin
• Year-over-Year Services Revenue Growth
• Long Term Service Agreement and T&M Coverage and Revenue
• # Service Calls
• Revenue per Call
• # Warranty Calls and Percent of Installed Base
• Service Call Resolution Rate
• Customer Satisfaction Score
• Average Service Call Resolution Time
• and many more...